Delivery
Free Delivery on all orders
Return Policy
We want you to be completely satisfied with your purchase. Before purchasing a new Celluma device, please read all information before purchasing.
We offer 30-day returns on unused devices.
After purchase, if you have an unused device that you would need to return, or if you have used your Celluma Device and need support for any reason, we are here to help you!
Please Note: Celluma LED products are Class II medical devices, and so we cannot accept a used device as a return, as it cannot be resold. That also means every single device we ship to you is a brand new, unused product.
30 Day Returns
You have 30 days from the date of purchase to contact us for a Return Authorisation and delivery guidelines for the return of the device.
Used Celluma Devices
If you have questions about your new Celluma Device or wish to return it we would also encourage you to contact us at the number above. Our team of Sales Specialists can help you to ensure you are getting the most out of your experience with your Celluma Device, and they can help you to understand your options under warranty, and other options for servicing your device.
Please note that we are not responsible for any lost or missing packages during the delivery process, so we advise using a service that provides tracking and insurance for the full purchase amount. Also, please include your name and contact information, including your full postal address, phone number, and e-mail. Failure to provide this information may delay the evaluation of your device.
Authorised Returns for Full or Partial Refund
Once we receive your device, we will perform a full evaluation. Depending on the condition of the device and packaging, one of four categories will apply:
- Unused undamaged – this device is still in its original packaging and has not been used. We can return it to inventory as new and issue a refund. For clarity, internal device software tracks usage, and while simply turning the device on for a few minutes does not constitute usage, cumulative time of 10 minutes or more in the on position does constitute a “used” device.
- Unused damaged – this device is unused, but the packaging shows signs of damage. A 10% restocking fee will apply, and the amount will be deducted from any refund.
- Seal broken, removed or tampered with not used - this device has not been used, but the seal on the packaging has been broken, removed, or tampered with. A 20% restocking fee will apply, and the amount will be deducted from any refund.
- Seal broken, removed or tampered with used – this device has been used, or there is evidence of it being used. It cannot be returned to inventory as new, and therefore no refund will be given.
Warranty Policy
Warranty Period
Where the warranty applies, the devices are covered for a period of 2-years from the date of delivery.
What is Covered by Warranty
BioPhotas, Inc. provides a limited warranty against:
- Delivery damage
- Manufacturing defects, and component defects that prevent the operation or function of the device
- For battery operated devices, defective batteries
For all devices that are under warranty, Unique Skin LTD will cover the cost of delivery in both directions to an authorised repair location.
NOT COVERED BY WARRANTY
Accidental Damage
Accidents happen, and BioPhotas, Inc.’s warranty does not provide coverage for accidental damage. These incidents are considered user-induced and fall outside the realm of warranty protection. Examples of accidental damage are:
- Dropping the device
- Connecting the device to an incorrect power supply
- Incorrectly disconnecting the power supply from an electrical outlet
- Using incorrect cleaning or disinfecting materials on the device
- Damage caused by pets or pests
Moisture Damage
Moisture damage is a common peril faced by electronic devices. However, BioPhotas’ warranty explicitly excludes coverage for damage caused by moisture. This includes incidents like:
- Submerging a device in water
- exposure to excessive moisture, such as perspiration and liquid spills.
Intentional Damage
BioPhotas’ warranties are intended to protect against defects and malfunctions, but they do not cover damages caused intentionally by the user. Any deliberate damage inflicted on a product, such as physical alterations, dismantling, or unauthorised repairs, will void the warranty. It is essential to follow proper usage guidelines and refrain from tampering with the product to maintain warranty coverage.
Cosmetic Damage
Cosmetic damage refers to superficial flaws that do not affect the functionality of a product, such as scratches, dents, or worn-out finishes.
BioPhotas’ warranties exclude coverage for cosmetic damage after delivery unless it is directly linked to a manufacturing defect that impacts the performance or operation of the device. While these blemishes may be aesthetically displeasing, they are considered normal wear and tear and are not eligible for warranty repairs.
Battery Degradation
Batteries have a limited lifespan, and over time, they naturally lose their capacity to hold a charge. While BioPhotas’ warranty covers defective batteries, they do not provide coverage for normal battery degradation. It’s essential to understand that the performance of batteries will naturally diminish over extended use, and the cost of battery replacements are not covered under warranty.
Acts of Nature
Natural disasters such as floods, earthquakes, or lightning strikes are considered unforeseeable events beyond the control of BioPhotas. Consequently, damages caused by such acts of nature are not covered by BioPhotas. To protect against these risks, customers may need to explore additional insurance options or take preventive measures to safeguard their products in areas prone to natural disasters.
Unauthorised Modifications
If a product is modified or altered without proper authorisation, it will void the warranty. This includes software modifications, hardware alterations, or installing unofficial third-party components. Engaging in such activities not only risks damage to the product but also eliminates any coverage provided by the warranty. Consumers should refrain from making unauthorised modifications if they wish to preserve their warranty rights.
Normal Wear and Tear
BioPhotas’ warranty policy excludes coverage for normal wear and tear. Everyday use, including minor scuffs, fading, or performance decline due to regular usage, is not considered a defect. It is important to note that the duration of the warranty period varies, and products may exhibit signs of wear and tear over time. Understanding what is classified as normal wear and tear helps manage expectations regarding warranty coverage.
Third-Party Repairs
Opting for repairs conducted by unauthorised third-party service providers will void the warranty. BioPhotas requires repairs to be carried out by authorised service centres or technicians to ensure quality and preserve warranty coverage. Taking the product to an unauthorised repair shop not only risks further damage but also nullifies the warranty protection. Users should always consult BioPhotas or authorised distributors for repairs to retain warranty benefits.
We appreciate you and thank you for choosing Celluma UK!
